Booking Terms and Conditions

By making a reservation at our property, the guest fully accepts the following terms:

1. Booking changes

It is possible to request changes to the stay dates up to 15 days before the scheduled arrival date, subject to availability. Such requests must be made in writing and are subject to confirmation by the host. If the change is accepted, any rate differences will be communicated and applied based on the new selected period.

2. Cancellations and refunds

All confirmed bookings are non-refundable. In case of cancellation, personal impediments, delays, or guest no-shows, no refund will be issued. Any exceptions (date change or partial refund) may be considered at the sole discretion of the host, but in all cases, a minimum of 50% of the total booking amount will be retained as a management fee.

3. Request procedure

All requests for changes or cancellations must be sent exclusively via email or through the official contact channels provided on the website. Phone requests or third-party communications will not be accepted.

4. No-shows and early departures

In the event of a no-show or early departure, the full booking amount will be retained. No refunds will be given under any circumstances.

5. Guest obligations

Guests agree to comply with the house rules, behave respectfully towards people, spaces, and furnishings, and promptly report any damage or issues.

6. Damages and liability

Any damage caused to the property or its contents will be the responsibility of the guest, who agrees to fully compensate the estimated value. The host reserves the right to retain a security amount or request compensation at the end of the stay.

7. Force majeure

The host shall not be held responsible for extraordinary events or force majeure (e.g., severe weather, service outages, health emergencies) that may affect or limit the stay. In such cases, any alternative solutions will be evaluated at the host’s discretion, without obligation of refund.

8. Documents and check-in

Upon arrival, each guest must present a valid identity document for registration, as required by current Italian regulations.

These terms and conditions form an integral part of the booking contract and are automatically accepted upon confirmation.